Bob is a results-driven Service Delivery Executive, Speaker, Author and Trainer with an unwavering focus on
delivering world-class satisfaction for internal and external customers. With a broad range of technical and business experience across multiple industries, Bob is well positioned to drive business value for all stakeholders through continuous process improvements. He consistently achieves results by developing and retaining top IT talent, introducing best practices, re-engineering inefficient processes and systems, and building high-performance IT infrastructure that support multimillion-dollar profit growth, cost cuts, and operating efficiencies.
Bob is an MBA graduate of Western Governors University. He is the Vice President of Service Management for NuAxis Innovations, a solution-driven IT infrastructure support contractor for the U.S. federal government with offices in Washington D.C. and Denver, Colorado, and more than 350 team members across 22 states. Bob was also selected as one of America’s PremierExperts™ and holds numerous industry-leading certifications including Project Management Institute – Project Management Professional (PMP), HDI Support Center Director (SCD), Microsoft Certified Systems Engineer (MSCE), ISACA – Certified Information Systems Auditor (CISA), and several ITIL certifications.
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● Technical & Business Strategy Planning
● IT Best Practices (ITIL V3, COBIT, etc.)
● Business & Technical Analysis
● Customer Satisfaction / Retention
● IT Governance, Standards & Controls
● Lifecycle Project/Program Management
● IT Infrastructure & System Development
● Vendor & Contract Management
● Budgeting, Procurement, P&L Control
● Service Desk & Center Operations
● Staff Hiring, Training & Leadership
ACCOMPLISHED OPERATIONS EXECUTIVE, leveraging broad technical/business experience, diverse industry exposure, and advanced training (e.g. MBA, PMP, ITIL, CISA, HDI SCD) to drive business value and improvements in all areas of operations.
EXCEPTIONAL LEADER, achieving world-class results by instilling a culture of excellence, developing and retaining top talent, launching performance-based incentive programs, and inspiring unity toward a common goal.
PASSIONATE CUSTOMER ADVOCATE. Expert communicator, relationship builder, and negotiator to achieve maximum customer satisfaction and gain buy-in across all stakeholders (customers, vendors, staff, management, board).
RESULTS-PROVEN EXPERT with a rich history of delivering reduced costs, standardized processes, improved productivity, SLA fulfillment, profit/revenue growth, and strong competitive advantages.
FEDERAL GOVERNMENT SERVICES CUSTOMER EXPERIENCE. With customer satisfaction as a top priority, Bob is a driving force in providing substantial performance improvements for IT Service Delivery operations for US Federal Customers. Bob has over a decade of experience serving U.S. Federal Government Customers specializing in:
● Service Delivery
● IT Service Desk Design, Implementation and Management
● Project Management
● Process Improvement and Standards Implementation
● Communication Management
● Enterprise Infrastructure Services
● Customer Satisfaction Programs