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Bob Roark shares his wisdom around Collaborating for Success (in the IT/CX Space), discussing:· Where things currently stand, and how we got here· His definition of true communication, and how to best communicate with our customers- as well as within our organizations· His top 3 pieces of advice for meeting- and exceeding- customer expectations· The goals he'd suggest we keep at the forefront when it comes to collaborating for success in 2020He then finishes up by sharing his opinion of/experiences with Vail Resorts.
Welcome to the ESMShow, hosted by technology leader, speaker, and best selling author Bob Roark. On this enterprise service management podcast, you'll find a mix of my interviews with some of the most successful IT leaders, keynote speeches from industry events, as well as new and current thoughts on wowing customers, partners and employees that I record originally for this audio show!
The views and opinions expressed on this website are entirely those of Bob Roark and do not reflect those of his employer.
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