Bob Roark helps solve business problems and evolve ESM, ITSM and Service Delivery

Bob Roark is the best-selling co-author of “The Success Blueprint” with Brian Tracy and author of “Collaboration for Success: The Future of IT Service and Support Culture.”

Fascinated by the art of service management, Bob spent the past 25 years delivering services in multiple industries and collaborating across all business lines to solve real-world problems. In his work he has discovered some straightforward patterns for successfully delivering a no-nonsense approach for organizations to mature, gain a competitive edge, and take their service and support culture to the next level.

He wrote Collaboration for Success: The future of IT Service and Support Culture to help organizations understand how to successfully modernize enterprise programs, transform service organizations, and elevate experiences by empowering people and fostering a culture of collaboration and engagement.

As a global thought leader, Bob regularly speaks at industry events. He is an AXELOS Ambassador, recognized as one of America’s PremierExperts™, and an MBA graduate of Western Governors University.

Bob has won many industry awards including, Top 12 CX Champ Winner by Cisco CloudCherry CX Impact Award - Outstanding Practitioner by Customer Experience Professionals Association (CXPA), and the Editor's Choice Award - The Success Blueprint by Celebrity Press.

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