COLLABORATING FOR SUCCESS is the architectural rendition of what collaboration should look like in the IT service and support world. It will give you the detail and various views of the concept. 

Customers are demanding more from IT than ever before. Better, faster or cheaper - pick any two, is no longer good enough. Collaborating for Success is a no-nonsense approach for IT executives, directors, managers, and staff, in both the operations and development sides of IT, who want to mature, gain a competitive edge, and take their IT service and support culture to the next level. 

In this straightforward how-to guide... Bob Roark serves up 7 chapters helping you to:

• Understand IT's current challenges and what you can do about them

• Effectively elicit your customers expectations to improve their experience and satisfaction

• Develop a customer experience (CX) program that WOWs your customers 

• Advance collaboration between your IT groups to achieve more accurate results, faster delivery, and reduced costs

• Adopt and adapt an Integrated IT Service Management strategy that ensures your customers are kept as productive as possible and in the fastest possible way

By the end of Collaborating for Success, you'll understand how IT got to where it is today, why it's critical that IT adopts a customer-centric, Integrated Service Management model, and how to build a collaborative culture inside and across your IT organization that delivers IT products and services to your customers Better AND Faster AND Cheaper. 

THE BLUEPRINT for SUCCESS is the architectural rendition of what success should look like. It will give you the detail and various views of the concept.

It is no secret that achieving goals is a personal and individual pursuit. Your goals are invariably different to those of your neighbour. One important secret in pursuing your goal is in your ability to identify it clearly and distinctly. Accomplishing any goal for success requires us to make changes to the identified product/service/present condition or situation, in order to produce what we are trying to achieve.

While difficult to define success succinctly, we have been given many pointers along the way. Successful and well-known people have always given us food for thought. A few examples are:

• “Don’t let what you cannot do interfere with what you can do.” ~ John R. Wooden

• “A journey of a thousand miles begins with a single step.” ~ Lao Tzu

• “What the mind can conceive, it can achieve.” ~ Napoleon Hill

• “If opportunity doesn’t knock, build a door.” ~ Milton Berle

The CelebrityExperts® in this book have dedicated themselves to their goals. Their blueprints include the good, the bad and the ugly. They are not afraid of success or failure. Their experiences will guide and mentor you as you pursue your own goals and begin designing your own SUCCESS BLUEPRINT.