Lessons from Business Expert Bob Roark

Employers hire and promote people who have mastery of communication, critical thinking, and problem solving skills

Master the skills that are in high demand in the current employment market. This program teaches you how to collaborate effectively in teams, think critically, and come up with creative solutions to challenges through the use of guidance and real-world examples and experience. Anyone who wishes to succeed in today's challenging job market should get this program, which includes helpful exercises and activities to cement and master these skills.     

Effective service management helps firms meet customer needs, improve efficiency, reduce risks, and comply with regulations.

Customers want more from IT than ever before. Better, faster, or cheaper - select two - is no longer sufficient. This program is a no-nonsense approach for IT executives, directors, managers, and staff in both the operations and development sides of IT who want to mature, gain a competitive edge, and take their IT service and support culture to the next level so that they can deliver IT products and services to their customers better, faster, AND cheaper.