PRESS KIT

Bob Roark

K-12 Technology & Service Delivery Leader.

Operational Stability, Safety & Public Trust.

📍 Denver, Colorado
🔗 www.BobRoark.com
🔗 linkedin.com/in/BobRoark
📧 broark@bobroark.com

Bob Roark is a K-12 technology and service delivery leader focused on operational stability, safety, and public trust in public education. He is brought in when reliability, confidence, or safety-critical systems are at risk—and when calm, accountable execution is required.

Bob’s career spans public education, federal programs, and regulated enterprise environments. Across those settings, his work centers on stabilizing frontline technology services, strengthening governance, reducing operational and regulatory risk, and restoring stakeholder confidence in highly visible and compliance-sensitive environments.

In K-12 education, Bob leads large-scale service delivery functions that support instructional continuity, emergency readiness, equitable access, and responsible stewardship of public resources. His leadership emphasizes service assurance, clear accountability, and outcome-based reporting executives can act on.

Creator of The Grove Method for ITSM Excellence™ and author of four leadership books, including two best-selling IT leadership titles and a best-selling collaborative business publication with Brian Tracy. Bob is a frequent speaker at leadership and technology forums, focusing on service reliability, leadership accountability, and building trust at scale.

Credentials:
Wharton Executive CTO Program · MBA · ITIL Expert · PMP · CISA · BRMP · CCXP

• K-12 Technology & Service Delivery Leadership
• Operational Stability & Service Assurance
• Safety-Critical Systems & Emergency Readiness
• Governance, Compliance, & Risk Reduction
• IT Service Management (ITSM) Maturity
• Executive & Board-Facing Technology Readiness
• Public Trust & Transparency in Technology Operation

• Stabilized high-visibility Board of Education meeting technology, supporting transparent governance and public trust
• Established districtwide E911 compliance assurance through phone audits, location validation, controls, leadership communication, and annual certification across 4,100+ endpoints
• Enabled mobile CLEP testing by building and supporting a districtwide mobile lab, scaling from one site to five locations and contributing to approximately $1.8M in estimated student and family cost savings
• Led ITSM maturity assessments across 56 schools, improving service predictability, coordination, and executive visibility
• Implemented a planned district phone lifecycle strategy, replacing approximately 20% annually to reduce failure risk and improve emergency readiness

• The Grove Method for ITSM Excellence
• The Grove Principles for ITSM Excellence
• Collaborating for Success
• The Blueprint for Success (with Brian Tracy)
   

Bob’s writing and frameworks focus on moving IT from reactive support to trusted service leadership—especially in environments where safety, equity, and accountability matter.

• Operational Stability, Safety & Public Trust in Education
• The Grove Method for ITSM Excellence
• From Help Desk to Service Assurance
• Governing Technology in Public Institutions
• Building Trust Through Reliable Service Delivery
• Leading IT Through Change Without Losing Confidence

(Speaking engagements are tailored for executive, public-sector, and leadership audiences.)

Bob has contributed thought leadership, conference presentations, and industry content for organizations including:

The views and opinions expressed by Bob Roark are his own and do not represent the official policies or positions of any employer or organization.

© 2025 Bob Roark. All rights reserved.
“The Grove Method for ITSM Excellence™,” “Trust Delta™,” and “Time Restored™” are trademarks of Bob Roark.