Bob Roark helps leaders improve efficiency, elevate experiences and drive transformation. He’s the best-selling co-author of “The Success Blueprint” with Brian Tracy and author of “Collaboration for Success.”
Fascinated by the art of service management, Bob spent the past 25 years delivering services in multiple industries and collaborating across all business lines to solve real-world problems. In his work he has discovered some straightforward patterns for successfully delivering a no-nonsense approach for organizations to mature, gain a competitive edge, and take their service and support culture to the next level.
He wrote Collaboration for Success: The future of IT Service and Support Culture to help organizations understand how to successfully modernize enterprise service programs, optimize processes and efficiency, transform experiences and drive business results by empowering people and fostering a culture of collaboration and engagement.